Privacy Policy
Last Updated: May 2026
Door To Door Bike Repair LLC ("we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights regarding that data. By using our services — including our website and AI chat assistant — you agree to the practices described here.
1. Information We Collect
We collect the following types of information when you use our services:
- Phone Number: Used to communicate with you via SMS or call regarding repair requests, pickup and delivery scheduling, and logistics.
- Email Address: Used to send repair updates, booking confirmations, pickup/delivery notifications, and occasional promotional communications. You may opt out of marketing emails at any time.
- Photos: Images of your bike uploaded through our platform or AI chat are used by our mechanics for triage, diagnosis, and repair planning.
- Address / Location: Collected when scheduling pickup and delivery service, used solely for logistics purposes.
- AI Chat Conversations: Messages exchanged with our AI agents (Lloyd, Hazel, Ruth, Karl) may be stored to improve our service, generate repair records, and follow up with you. See Section 4 for more detail.
2. How We Use Your Information
We use the information we collect to:
- Schedule, coordinate, and confirm bike repair pickups and deliveries
- Provide repair estimates and communicate about your service
- Improve our AI diagnostic tools and service quality
- Send account-related updates, receipts, and service notifications
- Verify identity and prevent fraudulent activity
- Comply with legal obligations
3. Sharing Your Information
We do not sell, trade, or transfer your personal information to third parties for marketing purposes. We may share your data in limited circumstances:
- Service Providers: Trusted third parties who assist with operations (e.g., payment processing, scheduling, communication platforms) are bound by confidentiality agreements and may not use your data for their own purposes.
- AI Processing: Conversations through our chat interface are processed by third-party AI providers (including Anthropic) under their respective privacy and data handling policies. No personally identifiable information is intentionally sent to AI providers beyond what is necessary to answer your question.
- Legal Compliance: We may disclose your information when required by law, regulation, or valid government request.
4. AI Chat Data
Our AI-powered chat experience collects and may store the content of your conversations for the purpose of generating repair records, following up on service requests, and improving our AI agents. Conversations are stored on our secure servers and are accessible only to Door To Door Bike Repair staff.
We do not use your conversations to train third-party AI models. Conversation data is retained for up to 12 months and may be deleted upon request.
5. Security of Your Information
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or loss. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, and you share information at your own risk.
6. Your Rights
You have the right to:
- Access: Request a copy of the personal data we hold about you
- Correction: Ask us to correct inaccurate or incomplete information
- Deletion: Request that we delete your personal data when it is no longer necessary for the purposes it was collected
- Opt-out: Unsubscribe from marketing communications at any time
To exercise any of these rights, contact us at info@doortodoorrepair.com.
7. Children's Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.
Contact Us
Door To Door Bike Repair LLC
70 West St, Newton MA 02458
info@doortodoorrepair.com
617-862-5063